tongits go Privacy Policy – How Your Personal Data Is Handled

1. Information We Collect

When you register on tongits go, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred deposit method and transaction history, though we do not store full card numbers on our servers. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and pages visited. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. If you contact our support team, we may also retain records of that correspondence to help resolve future queries more efficiently. All information collected is limited to what is genuinely necessary for the operation of the platform and fulfilment of our legal obligations under Philippine law.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your tongits go account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional updates about offers available on the platform. Technical data is used to monitor platform performance, investigate reported issues, and protect the integrity of our games for all Filipino players. We do not use your personal data to make automated decisions that would significantly affect your rights without human review. Your data is never sold, rented, or traded to third-party marketing companies under any circumstances. Any use of your data beyond the purposes listed here will only occur with your explicit consent or as required by applicable Philippine regulations.

3. Sharing Your Data

tongits go shares your personal information only with trusted third-party service providers who are strictly necessary for the operation of the platform, such as payment processors, identity verification services, and cloud infrastructure providers. All third parties we work with are contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so. In the event that tongits go undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your account. Every data-sharing arrangement is reviewed regularly to ensure it remains necessary, proportionate, and compliant with applicable Philippine data protection law.

4. How We Protect Your Data

We apply industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the tongits go platform is encrypted using secure protocols, ensuring that your login credentials and payment details remain protected at all times. Our servers are hosted in secure data centres with restricted physical and digital access, and we conduct regular security audits to identify and address potential vulnerabilities. Staff who have access to personal data are trained in data protection best practices and are bound by strict confidentiality obligations. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities promptly in accordance with our legal obligations. We encourage you to also take steps to protect your own account by using a strong, unique password and never sharing your login details with anyone.

5. Your Rights as a Player

As a registered player on tongits go, you have the right to access the personal data we hold about you at any time by submitting a request to [email protected]. You may also request that we correct any inaccurate information, restrict how we process your data in certain circumstances, or delete your account and associated personal data entirely. If you have previously consented to receiving promotional communications, you can withdraw that consent at any time without affecting the lawfulness of any processing that took place before your withdrawal. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection regulations. If you believe your data rights have not been respected, you have the right to lodge a complaint with the relevant Philippine data protection authority. We take all such concerns seriously and will cooperate fully with any investigation.

6. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, as required by applicable anti-money laundering regulations. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request early deletion of your account and data, we will action this promptly, subject to any overriding legal obligations that require us to retain certain records. You can find out more about our specific retention periods by contacting our support team at [email protected].

7. Updates to This Policy

tongits go may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, we will update this page with the revised policy and note the effective date at the top of the document. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you have questions about any aspect of this policy or wish to exercise your data rights, please contact our support team at [email protected]. We are committed to being transparent and responsive on all matters relating to your personal data and privacy.